Elio Haddad

Provide timely technical support for hardware, software, and network issues across desktops, laptops, and mobile devices. Troubleshoot and resolve issues related to operating systems, productivity applications, and peripheral devices. Install, configure, and maintain software and hardware systems to ensure optimal performance. Manage user accounts, permissions, and access controls (Active Directory, Office 365). Monitor and support internal network connectivity, VPN access, and remote user setups. Enforce IT security best practices, including endpoint protection, data backup, and system patching. Maintain accurate documentation of support issues, resolutions, and IT processes in ticketing systems. Support onboarding and offboarding by preparing user accounts, devices, and necessary IT access. Collaborate with cross-functional teams and third-party vendors to resolve escalated technical issues. Educate and guide users on tools, systems, and IT policies to enhance digital product